Landlord, June 2023
Isabella Mullins has been looking after our property in Rockhampton while she is the Senior Property Manager at First National Complete Real Estate.
We have been delighted and impressed with Isabella’s performance in her professional capacity as we find her very diligent and effective in her undertakings.
Isabella has integrity and follows through her commitments even when she is away on leave by delegating her promised attention and actions to us to her colleagues to follow up in her absence.
We have also been very grateful and impressed with Isabella’s ability to resolve problems when they arise with tenants. She is effective in resolving conflicts and issues with quiet tenacity and professionalism.
We have been very happy in our interactions with Isabella as our property manager and we would certainly continue to use her services.
Buyer, June 2023
The team at First National Rockhampton demonstrated an impressive depth of knowledge and expertise in the real estate market. They took the time to understand my preferences, needs and budget. Their guidance and insights were invaluable in helping me make informed decisions throughout the process. Thank you :)
Seller, March 2023 - Verified by Rate my Agent.
If your wanting a lady that understands the importance of looking after family, Sherralee is your lady. Selling my parents home from 9 hours away and all correspondence and sales being done via phone or email, Sherralee made this so easy. Very informative and working in with me and my parents for the best outcome for us all, made this expereince the best! Please if you want an amazing agent who listens and assists in all aspects, Sherralee is your lady. Huge THANK YOU FOR EVERYTHING YOU MADE POSSIBLE :)
Seller, January 2023 - Verified by Rate my Agent.
Sherralee has come through for us a second time! We were so happy after selling our first property with Sherralee, we listed our other house. She has great knowledge of the Rockhampton and surrounding area. She worked so hard for us as she knew our situation and understood what we needed. Thank you Sherralee and First National Rockhampton.
Buyer, December 2022
Best on the planet, best on the galaxy. So helpful and polite.
Buyer, June 2022
Lance Baxter are a pleasure to deal with and always have your best interests in mind.
Buyer, June 2022
Helpful and easy to deal with.
Buyer, June 2022
Quality and timely delivery of information and friendly service.
Tenant, August 2022
When renting off this real estate everything is done easily, after being with another real estate nothing was being fixed and within the first week of them taking the property over everything I needed maintenance on was done. Great communication, professional and lovely staff. Also look after you as a tenant and ensure they can do everything possible to help. Big thumbs up for supporting local small businesses in regards to cleaning, maintenance, carpet cleaning, pest control etc. Makes a great difference in the community.
Seller, 14 December 2021
Sherralee was amazing with every step of selling our home and was able to sell it for $30,000 more then what another real estate agent had told us they would list it at. We were very please with her professionalism in selling our first home.
Brian, Lynette & Celine - 27 October 2021
We just wanted to say thank you to Anthony Roberts for the way he looked after us as tenants. We had a few issues happen whilst living at the property and Anthony dealt with these issues quickly and efficiently each time. It is a rare commodity when you get a property manager who looks after you be it tenants or landlords nowadays, nothing was a bother for him! We are currently in the process od building our first home in Zilzie and if we ever need someone to look after it, we would choose Anthony hands down. Anthony is an asset to First National Baxters.
Sharleigh, 18 June 2021
I had a conversation with Lance in late 2019 when I was considering selling my house, it was valued at around $260k at the time and Lance said to me "wait 12 months, it'll be worth it" and he was right! Honestly, he's nailed it from start to finish. He found us a reliable buyer and sold my first home with minimal hassle. Any time i wasn't sure on something, Lance was only ever a phone call, email or message away and with his wealth of knowledge he got me the best deal. Not to mention, he has the most incredible team working with him to help sell homes. It'd be rude not to share this with others looking who potentially want to move somethng difficult on. #GetyourselfaLance
Tenant, June 2021
Always polite and respectful to me as a tenant. Helped me out of a bad situation and have looked after me since.
I hope this continues now they're part of the First National chain. Sometimes these big real estate franchises are too big for their boots.
Seller, May 2021 - Verified by Rate my Agent.
Sherralee contacted us by mail after our property had been on the market for over 200 days. We changed over to her as we appreciated her effort to contact us. Her tenacity and eagerness to sell our property resulted within a contract on our property in 2 weeks. Sherralee was always in communication with us and kepy us updated every step of the way. We could not be happier with the results and thank Sherralee for her service.
Suanne & John, 16 December 2020
We are so grateful that Lorna proactively sought opportunities to successfully enhance our sale, not only through diligently following up on all enquiries, but also for enhancing advertising coverage.
Liam, 11 June 2020
I found Amanda and Mikaela to both be very professional and helpful!
Dante, 11 June 2020
I take this opportunity to once again thank you for your excellent service and support provided during the time 4 Arthur Street was under your management.
Jaide, 19 July 2019
Amazing! The best and most helpful team I've found in the real estate game. Will be happy to stick with you for many leases to come. Thank you.
Sara, 01 May 2019
Good Morning, I would just like to commend you on the wonderful customer service provided by your admin team at the front of the house. I had the pleasure of speaking with Mikaela, who was highly organised and professional, yet still managed to maintain a good sense of humour. Hers was the first friendly face that I encountered in Rockhampton, and I deeply appreciated her assistance. It was unfortunate that the timing did not quite work out and I had accepted another property prior to my approval coming through, but I would definitely come to Baxters first if I was, in the future, looking for a rental property. Thank you for your excellent service.
Keilen, 27 Jun 2017
Every encounter I have had with staff of Baxters Real Estate has been an absolute pleasure, Khia and Karla have always kept things on a positive level. My sincere thanks goes to you both for you professionalism and making my renting experience easy thus far.
Jennifer , 17 Mar 2017
I have been house hunting for some time now without success. Then I phone Lance Baxter of Baxters Real Estate and everything got better for me.
He exceeded all of my expectations and I could not be happier with the outcome. Thanks to Lance Baxter, I now own a wonderful house that ticks all the boxes for me. Lance proved to be the best choice for finding the right house for me to buy. He was very attentive and clearly understood exactly what I was looking for and not once did he try force me into buying anything that didn't suit. I found Lance great to talk to and very very helpful. He has an excellent understanding of buying and selling property and takes plenty of pride in his work. My happiness was paramount to making a sale. He was very honest when showing me properties and never once attempted to mislead me in anyway. I have recommended him to my friends who are also now house hunting as I know he is the best choice for helping them. I plan to buy another house in the near future and I will return to Lance Baxter for his help. I will never go to anyone else ever again.
Zara-Lee , 16 Mar 2017
Thank you and everyone in your offices for the last 2.5 years, for a great smooth tenancy, I've dealt with 5 different real estate companies locally, and I have to say you guys are the leaders in customer service, for tenants maintenance and landlords.
I will/ have been recommending you to friends and businesses I have links to, and though I hate moving and signed a lease with someone else, i will look back to you guys in future.
Thank you
Zara-Lee Goodson
Brodee, Mitchell and Terri , 16 Jan 2017
Brodee, Mitchell and Myself would like to say a massive thank you to Karla, She has been a saint right from the start and was a massive part of why we decided to rent through Baxter's Real Estate, She has been nothing but lovely and so helpful, Thank you!
, 04 Jun 2015
Thank you so much to the people at Baxters Real Estate who helped us out in a big way with exiting our property. We appreciate your kindness and all your help. Will be sure to rent through you again when we return.
Richard & Lavina Mook
, 09 Apr 2015
We have lived at 11 Miles St for 26 years and gave our much loved home to Baxters Real Estate to sell. I was a Real Estate agent myself in the past but knew nothing about Baxters great sales system and hard working ethics. If anyone was going to sell our property we knew Baxters would get the job done and with the best result. We were very pleased with the outcome!
V & L
J A Rixon , 12 Mar 2015
I have found Baxters to be prompt to attend to and solving problems with the house I'm renting. The staff are very pleasant to deal with.
J. Rixon
J. Campbell , 12 Mar 2014
Baxters are a great Real Estate to rent through! I highly recommend them to everyone! The people are friendly and are always willing to help you!
W Kloeren , 15 Feb 2014
Constant information through regular contact was maintained by Della, he kept me well informed about the development in relation to the progress of intend by interested people for the "Dairy Inn Road" property, which sold to my satisfaction (after another agent waisted a year by not being able to attract any interest of potential buyers.)
The regular & friendly input by Della is very much appreciated!
Mr & Mrs Cowie , 01 Jan 2014
We have always found Baxters Real Estate very professional in all aspects of our dealing with Real Estate from selling, purchasing and managing our rental homes.
As a seller you are kept up to date on the market and interests being shown in your property.
We have been with Baxters Real Estate for over five years and always found Baxters Real Estate to exhibit absolute integrity, confidentially in all of our dealings.
We would reccomend Baxters Real Estate for all aspects of Real Estate.
Mr.Dobby , 01 Jan 2014
What a great experience-
From my first approach to Chris and the friendly Team have been most helpful and provided the necessary information at all times
I will always do my business in the future with Baxters.
Mr & Mrs Stone-Tolcher , 01 Jan 2014
We were very happy with Lance Baxter & the team. He could not have got us a better result and I would not consider going to any other Real Estate agent in town when we decide to sell our house in town - Baxters have the Job!
Mr. Bennett , 01 Jan 2014
I would like to thank the team at Baxters Real Estate for the sale of my home and your professional help & support. I would recommend you to others anytime.
Mr and Mrs Woodhead , 01 Jan 2014
To all the staff at Baxters Real Estate,
We were very impressed with how fast everything was put into place after our first phone call to you, the sign went up, people went through the house without delay. The people (staff) we dealt with were very friendly and reassuring, you all kept in touch on a regular basis, in Rockhampton and with my husband on the Gold Coast. Thanks also to City Slickers for their improvements on the property after the sale went through. We now have our dream home down here at Ashmore on the Gold Coast hope to be moving in about three weeks.
Thank you all once again.
Mr and Mrs Stacey , 01 Jan 2014
You all did a very good job, very helpful and patient with old Fuddy Duddies at all times. We did not feel that we were being used by sales staff, rather we felt that we were being cared for by friends! A very good feeling.
We in turn enjoyed your company during the selling progress. In fact we recommended Baxters to the people next door at Whitely Road. We enjoyed your appreciation of our garden products. After our previous experience with Real Estate sales persons it was a pleasure to deal with Baxters.
Our best wishes to you, and all your staff.
G Nixon , 04 Dec 2013
I am happy with the service provided by Baxters Real Estate and must offer congratulations for 25 years of service to the people of Rockhampton.
J Nunn , 23 Oct 2013
I would like to say how grateful I am for having John and Della's input into the sale of my house.
I found their efficient sales manner & their willingness to go the extra mile was more than what I expected from them.
They always kept me up to date as to what was happening and were always available for any queries I may have had.
If I owned a Real Estate they would certainly be top of the list as employees. John with his quiet very sincere, not bossy personality & Della with her loveable bright personality are a real asset to a business as they work together as a very efficient team.
B & D McCulloch , 21 Oct 2013
Della made everything easy - nothing was too much trouble. Appointments were set to meet our needs.
Della kept us up to date throughout the settlement process as well.
Just all round excellent service.
N George , 27 Aug 2013
I just want to take the opportunity to thank you all for the speed and dedication you took to sell my house at 57 Kent Street Rockhampton. This was very much a team effort to getting the house sold in about 5 weeks.
A special thanks to Jeff Rothery, Della O'Brien and John Pass for becoming more like family.
I was very grateful for the honesty, professionalism and confidence shown through all aspects for this adventure.
Thank you all once again.
K & C Hamilton , 09 Aug 2013
We have recently purchased a property from Della at Baxters Real Estate Rockhampton and both Cameron and I were more than happy with the service we received.
Della’s willingness to help us and ensure both parties were happy was excellent and I would recommend her to anyone wanting to buy or sell a property.
We found Della to be friendly, outgoing, enthusiastic, professional and hardworking!
We feel very fortunate to have found our dream home all thanks to Della. Great service and great home... very happy customers! Couldn’t be happier!